Polimemes India
Operated by Ek Blink Solutions
Last Updated: August 2026

1. Overview

All products sold on Polimemes India are manufactured on a print-on-demand basis, specifically for your order. As each item is custom-printed rather than drawn from ready stock, our returns and refund policy differs from standard retail practice. Please read this policy carefully before placing your order.

2. No Returns for Change of Mind

As every product is printed to order, we do not accept returns or exchanges for reasons of personal preference, including but not limited to: change of mind, ordering the wrong size by mistake, or simply not liking the design once received. We encourage you to check size charts and product details carefully before ordering.

3. Eligible Reasons for Return or Exchange

We accept return, exchange, or refund requests only in the following circumstances:

Damaged in transit: the product arrives visibly damaged due to shipping
Wrong item received: you receive a different product, size, or design than what you ordered
Print or manufacturing defect: the print is misaligned, faded, cracked, or otherwise defective; the fabric has a manufacturing flaw
Significant size discrepancy: the received item’s measurements differ materially from our published size chart

4. Reporting Window

Damaged or wrong item, or any defect, must be reported within 48 hours of delivery.

Requests raised outside this window will not be eligible for return, exchange, or refund, except where required by law.

5. Proof Required

To raise any claim under this policy, you must provide both of the following:

A clear, unedited unboxing video, showing the sealed package being opened and the defect, damage, or incorrect item clearly visible on camera
Clear photographs of the defect, damage, or incorrect item

Claims submitted without both a qualifying unboxing video and photographs will not be processed. This requirement applies to all claims.

6. How to Raise a Claim

To raise a return, exchange, or refund request:

Email oye@polimemes.in within the applicable window (see Section 4)
Include your order number, a description of the issue, the unboxing video, and clear photographs, as set out in Section 5
Our team will review your claim and respond within 2-3 business days with next steps

7. Exchange-First Policy

Where a claim is approved, we will offer a replacement of the same design and size as the default remedy. A refund will only be issued where:

The design is discontinued or no longer available for reprint
A replacement cannot be fulfilled within a reasonable timeframe
You explicitly request a refund instead of a replacement, and we agree this is appropriate for the circumstances

8. Refund Method and Timeline

Approved refunds will be processed to the original payment method via Razorpay within 7-10 business days of approval. Refund timelines may vary slightly depending on your bank or payment provider’s processing time.

9. Non-Returnable Situations

We are not able to offer a return, exchange, or refund where:

The claim is raised outside the window stated in Section 4
The required unboxing video or photographs, as set out in Section 5, are not provided
The product shows signs of wear, washing, or damage caused after delivery
The issue is a minor, expected variation inherent to print-on-demand production (such as very slight colour variation between screen and print)

10. Cancellations

Orders may be cancelled free of charge only before they enter production. Once an order has moved into production, it cannot be cancelled, as manufacturing has already begun against that specific order. To request cancellation, email oye@polimemes.in as soon as possible after placing your order, quoting your order number.

11. Contact Us

For any return, exchange, refund, or cancellation query, contact:
Email: oye@polimemes.in